Consultants over the world agree on the fact that proper communication is one of the key requirements of the ISO 13485 certification. Poor communication practices such as reliance on verbal agreements and lack of proper documentation can lead to unwanted situations in the long run. To avoid such problems in the certification process, here are some best practices to follow.

• Assess current communication tools and make periodic adjustments.
• Establish and maintain alternate modes of communication.
• Updated information as per the required communication requirements should be included in all documentation.

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